Privacy Policy

1. INTRODUCTION
Energy Comfort Service Inc. ("we", "our" or "the Company") is committed to protecting the privacy and personal information of its customers, prospects, and website visitors. This privacy policy describes how we collect, use, disclose, and protect your personal information in accordance with Alberta's Personal Information Protection Act (PIPA) and applicable Canadian privacy laws.

By using our services, visiting our website (www.energycomfortservice.ca), or communicating with us, you consent to the collection, use, and disclosure of your personal information as described in this policy.
2. PERSONAL INFORMATION PROTECTION OFFICER
Energy Comfort Service Inc. is responsible for the personal information under its control. For any questions or concerns regarding this privacy policy or our personal information protection practices, please contact our Privacy Officer using the contact information provided in Section 13 of this policy.
3. DEFINITIONS
Personal Information: Information about an identifiable individual, excluding the name, title, business address, or business telephone number of an employee of an organization.

Consent: Voluntary agreement by an individual regarding the collection, use, or disclosure of their personal information.
4. TYPES OF PERSONAL INFORMATION COLLECTED
We may collect the following types of personal information:
4.1 Identification Information

Full name
Residential or business address
Telephone number (residential, mobile, or business)
Email address
Date of birth (if applicable)

4.2 Property Information

Property type (residential, commercial, industrial)
Details about existing heating, ventilation, and air conditioning (HVAC) systems
Building characteristics relevant to requested services
Energy consumption and usage history

4.3 Financial and Transactional Information

Billing information
Payment history
Warranty and service contract information
Payment preferences

4.4 Technical and Website Usage Information

IP address
Browser type and operating system
Pages viewed and visit duration
Referral source (how you found our website)
Cookie data

4.5 Communication Information

History of communications with our company
Service requests and preferences
Comments and reviews

5. METHODS OF COLLECTING PERSONAL INFORMATION
We collect your personal information in various ways:

Directly from you: When you complete forms on our website, contact us by phone, email, or in person, request a quote or service, create a customer account, or subscribe to our newsletter.
Automatically: Through the use of cookies and other tracking technologies when you browse our website.
During service delivery: During visits to your home or commercial establishment for equipment installation, repair, or maintenance.
From third-party sources: With your consent, we may receive information from business partners, suppliers, or other legitimate sources.

6. PURPOSES FOR USING PERSONAL INFORMATION
We use your personal information only for the purposes for which it was collected and for which you have provided consent, including:
6.1 Service Delivery

Provide requested HVAC, heat pump, and refrigeration services
Perform equipment installation, repair, and maintenance
Schedule and coordinate service appointments
Conduct necessary inspections and diagnostics
Provide after-service follow-up

6.2 Customer Relationship Management

Process your inquiries and quote requests
Communicate with you regarding your services and equipment
Manage your customer account and service history
Respond to your questions and concerns
Inform you of maintenance reminders or warranties

6.3 Billing and Payments

Issue invoices and process payments
Manage customer accounts and transaction histories
Collect outstanding debts where applicable

6.4 Service Improvement

Analyze and improve the quality of our services
Conduct customer satisfaction surveys
Develop new products and services
Train our staff

6.5 Marketing and Communications

Send you information about our services, promotions, and special offers (with your consent)
Inform you of new products and technologies (heat pumps, energy-efficient systems)
Send you our newsletter (if you are subscribed)

6.6 Legal Compliance and Protection

Comply with our legal and regulatory obligations
Protect our rights, property, and security
Detect and prevent fraud or illegal activities
Respond to requests from government authorities

6.7 Website Management

Improve website functionality and user experience
Analyze usage trends and traffic statistics
Ensure the security and stability of our online infrastructure

Important: We never sell your personal information to third parties for marketing purposes. We only use your information for the purposes described in this policy and with your consent.

7. CONSENT
We obtain your consent before collecting, using, or disclosing your personal information, except where permitted or required by law. Consent may be express or implied depending on the sensitivity of the information and your reasonable expectations.
7.1 Express Consent
For sensitive information or uses not directly related to service delivery, we obtain your express consent in writing, verbally, or electronically.
7.2 Implied Consent
Your consent may be implied when you voluntarily provide us with information for an obvious purpose, such as when you request a quote or schedule a service.
7.3 Withdrawal of Consent
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing your consent may limit our ability to provide you with certain services. To withdraw your consent, please contact us using the information in Section 13.
8. DISCLOSURE AND SHARING OF PERSONAL INFORMATION
We only disclose your personal information to third parties in the following circumstances:
8.1 Service Providers
We may share your information with third-party service providers who help us operate our business, including:

Payment and financial processing service providers
Web hosting and technology service providers
Accounting and bookkeeping services
Marketing service providers (email delivery, online advertising)
Subcontractors and specialized technicians
Equipment manufacturers and suppliers (for warranties and technical support)

These service providers are contractually obligated to protect your information and may only use it for the purposes for which we have engaged them.
8.2 Legal Obligations
We may disclose your personal information if required by law or if we believe in good faith that such disclosure is necessary to:

Comply with a legal obligation, search warrant, subpoena, or court order
Protect and defend our rights or property
Prevent or investigate fraud, illegal activity, or violation of our terms of use
Protect the personal safety of our employees, customers, or the public

8.3 Business Transfers
In the event of a merger, acquisition, asset sale, or other business transaction involving Energy Comfort Service Inc., your personal information may be transferred to the acquiring entity. We will notify you of any such transfer and the choices you may have regarding your information.
8.4 With Your Consent
We may share your information with other third parties if you give us your explicit consent to do so.

9. RETENTION OF PERSONAL INFORMATION
We retain your personal information only as long as necessary to achieve the purposes for which it was collected or as required by law. Retention periods vary depending on the type of information:

Active customer records: Retained for the duration of the business relationship and up to 7 years after the last transaction for tax and legal purposes
Service history and warranties: Retained for the duration of the warranty plus 2 years
Billing data: Retained for 7 years in accordance with Canadian tax requirements
Marketing data: Retained until you withdraw consent or until the information is no longer relevant
Website data and cookies: Retained according to the periods defined in our cookie policy

Once the retention period has expired, we securely destroy, erase, or anonymize your personal information.
10. PROTECTION AND SECURITY OF PERSONAL INFORMATION
We take the security of your personal information seriously and implement appropriate safeguards to prevent unauthorized access, disclosure, modification, or destruction of your information.
10.1 Technical Security Measures

SSL/TLS encryption for all sensitive data transmissions via our website
Firewalls and intrusion detection systems
Up-to-date antivirus and anti-malware software
Regular and secure data backups
Password-protected and authenticated access to personal information

10.2 Administrative Security Measures

Personal information protection policies and procedures
Regular staff training on privacy and security
Limited access to personal information restricted to employees who need it to perform their work
Confidentiality agreements with employees and service providers
Regular review and update process for our security practices

10.3 Physical Security Measures

Restricted access to premises where personal information is stored
Secure destruction of physical documents containing personal information
Secure storage of customer files

Despite our efforts to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. In the event of a security breach affecting your personal information where there is a real risk of significant harm, we will notify you in accordance with PIPA requirements and take appropriate measures to mitigate potential damages.

11. YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION
Under Alberta's PIPA, you have the following rights regarding your personal information:
11.1 Right to Access
You have the right to request access to the personal information we hold about you. We will provide you with a copy of your information within a reasonable time, subject to certain legal exceptions.
11.2 Right to Correction
If you believe your personal information is inaccurate, incomplete, or outdated, you have the right to request that we correct or update it. We will make the necessary changes within a reasonable time and inform you.
11.3 Right to Withdraw Consent
You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions. Please note that withdrawing your consent may limit our ability to provide you with certain services.
11.4 Right to Unsubscribe
You may unsubscribe from our marketing communications at any time by:

Clicking the unsubscribe link in our emails
Contacting us directly using the information in Section 13
Modifying your preferences in your customer account

Please note that even after unsubscribing, we may continue to send you non-promotional communications regarding your services, invoices, or other important information related to your account.
11.5 Right to File a Complaint
If you are not satisfied with how we handle your personal information, you have the right to file a complaint with the Office of the Information and Privacy Commissioner of Alberta.
12. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website usage, and personalize content.
12.1 Types of Cookies Used

Essential cookies: Necessary for website operation (navigation, security)
Performance cookies: Collect information about website usage to improve performance
Functionality cookies: Remember your preferences (language, region)
Advertising cookies: Used to provide relevant advertisements (if applicable)

12.2 Cookie Management
You can manage your cookie preferences by modifying your browser settings. Please note that blocking certain cookies may affect website functionality.
12.3 Third-Party Tracking Technologies
We may use third-party analytics services (such as Google Analytics) that use cookies to collect information about website usage. These services have their own privacy policies that we encourage you to review.

13. CONTACT US
For any questions, concerns, or requests regarding this privacy policy or our personal information protection practices, please contact us:

Energy Comfort Service Inc.
Privacy Officer
Calgary, Alberta, Canada

Phone: 1-403-861-9684
Email: energycomfortservice@gmail.com
Website: www.energycomfortservice.ca

We are committed to responding to your requests within 45 days of receipt.
13.1 Complaints to the Commissioner
If you are not satisfied with our response to your complaint or request, you may contact:

Office of the Information and Privacy Commissioner of Alberta
Suite 2460, 801 - 6 Avenue SW
Calgary, Alberta T2P 3W2

Phone: 403-297-2728 (Calgary) or 1-888-878-4044 (toll-free in Alberta)
Website: www.oipc.ab.ca
14. PERSONAL INFORMATION OF MINORS
Our services are intended for adults. We do not knowingly collect personal information from persons under 18 years of age without the consent of a parent or legal guardian. If we learn that we have collected personal information from a minor without appropriate consent, we will take steps to delete such information.
15. LINKS TO THIRD-PARTY WEBSITES
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read the privacy policies of any third-party website you visit.
16. CROSS-BORDER TRANSFERS
Your personal information is primarily stored and processed in Canada. In some cases, we may use service providers located outside of Canada, including in the United States. In such cases, your information may be subject to the laws of the country where it is processed. We ensure that these providers offer a level of protection comparable to that required by Canadian laws.
17. CHANGES TO THE PRIVACY POLICY
We reserve the right to modify this privacy policy at any time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. Any changes will be posted on this page with a revised effective date.

Significant changes will be communicated by:

A notice on our website
An email to registered customers (if applicable)
Any other appropriate means depending on the nature of the changes

Your continued use of our services after the posting of changes constitutes your acceptance of the revised policy.
18. LANGUAGE
This privacy policy is written in English. In the event of any discrepancy between the English version and any translation, the English version shall prevail to the extent permitted by law.

Commitment to Protecting Your Privacy
At Energy Comfort Service Inc., we take the protection of your privacy seriously. We are committed to handling your personal information with the utmost care and in compliance with applicable laws. If you have any questions or concerns about this policy or our practices, please do not hesitate to contact us.

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© Energy Comfort Service Inc. - All Rights Reserved
This privacy policy complies with Alberta's Personal Information Protection Act (PIPA)